After submitting a form, you immediately receive an email with your request number. Reply to that email to add information and keep everything in the same ticket.
Who handles my request?
| Your request | Team | Target first reply |
|---|---|---|
| Shows and tickets | Ticketing | 4 business hours |
| Visit or accessibility | Priority Ticketing | 1 business hour |
| Stand-up classes | School | 1 business day |
| Private hire or event | Private Events | 1 business day |
| Other question, complaint, or partnership | Direction & Relations | 1 business day |
If we are waiting for your reply
Your request becomes Pending. We send one reminder after 24 hours for ticketing and accessibility, or after 48 hours for classes, events, and general requests.
If we do not receive a reply, the request is solved after 48 or 96 hours depending on the path. Reply within the next four days to reopen it.
When the request is solved
You receive a satisfaction survey about 24 hours after resolution and no more than one reminder. It includes a 1–5 rating, a reason for negative feedback, and an optional comment.
A negative rating is escalated to Direction & Relations so the team can contact you as a priority.
Need help now?
- Reply to the email containing your request number.
- Open your requests from your Help Center profile when signed in.
- For a new request, use the contact form.
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